Every Patient Call Answered,
Nirvani integrates directly with Dentrix, Eaglesoft, Open Dental, and Carestream Dental to handle inbound calls, qualify treatment needs, and book appointments around the clock. HIPAA-compliant by design, Nirvani is built for general practices, DSOs, orthodontic groups, and specialty dental offices that want a full front-desk AI without adding headcount.
Every Call Answered Fills Your Schedule and Revenue
Front-desk teams handle an average of 35 to 60 inbound calls per day. Capturing every one of them, during lunch, between patients, after hours, compounds across lifetime patient value into significant gains for every dental segment.
Your Practice's 24/7/365 AI Workforce
From voice-first patient intake and after-hours scheduling to treatment plan document generation, AR collections, and real-time intelligence across your practice management system, Nirvani deploys a full-spectrum AI workforce across every operational layer of your practice. Click any tile to see the role.
Built for you as the practice owner. Manages your calendar, drafts emails and replies in your brand style, briefs you before meetings, follows up on your tasks, and keeps your priorities moving so the high-leverage work on your plate actually gets done.
Your in-dashboard Nirvani assistant for the practice. Ask it to fill schedule holes, spin up a hygiene reactivation campaign, build a new-patient form, or pull last month's production and it executes instantly. No clicking through menus.
Your phone front desk. Answers every practice line day, night, weekends, and holidays. Greets patients, handles new-patient intake, identifies needs, qualifies them, and books or routes before a team member gets involved.
AI voice coverage on your practice phone lines. Handles inbound voice calls 24/7, greets patients in your brand style, qualifies, books appointments, and routes emergencies when the front desk is offline.
AI for your practice website chat only. Greets visitors on your site, answers FAQs about services and insurance, qualifies intent, books cleanings and consults, and hands off when a human should take over. Not phone, not social DMs.
AI for Instagram DMs. Replies to smile inquiries and new-patient questions in your brand style, qualifies leads from posts and Reels, books consults, and keeps DMs from going cold.
AI for Facebook Messenger. Handles practice page messages, ad replies, and inbound Messenger threads about services, insurance, and appointments without mixing Instagram or web chat identities.
Handles treatment conversations from interest to case acceptance. Qualifies, handles objections, explains options and pricing, and progresses high-value plans, trained on your offers, your practice, and your process.
No patient opportunity goes cold. Follows up on unscheduled treatment, hygiene reactivation, and missed appointments across email, text, and voicemail. Includes no-show recovery so open chair time gets filled.
Responds to every Google review for your dental practice in your brand style. 5-star reviews get a grateful reply in seconds. Negative reviews get damage control before they shape your reputation.
Speaks your patients' language. Multilingual support across 50+ languages so every call, chat, and message meets patients in the language they prefer.
Nirvani's in-house team builds custom AI employees engineered for your dental practice. Your workflow, your rules, your competitive advantage. If you can describe it, Nirvani can build it.
Your Practice's Recovered Revenue
Slide your monthly new-patient inquiries, average case value, and current booking conversion. The number on the right is revenue Nirvani recovers when those missed and after-hours calls finally connect.
What Nirvani Sounds Like at 11:47 PM
Every transcript below is a redacted, representative intake handled end to end. Conflict screening, jurisdiction check, statute posture, calendar booking, retainer dispatch. No human touched the call.
One Platform. Eight Dental Specialties. Native to Each.
Nirvani's intake scripts, triage logic, and scheduling flows are pre-configured for each dental specialty. The AI qualifies the caller's need, confirms insurance eligibility where applicable, and books directly into your practice management system.
General Dentistry
Captures hygiene recall, new patient intake, emergency triage, and crown or filling inquiries. Verifies Delta Dental, Cigna, and Aetna PPO eligibility in real time and drops confirmed appointments into Dentrix or Open Dental's scheduler.
Orthodontic Practices
Qualifies free consultation requests, collects age and chief complaint for Invisalign versus braces conversations, confirms referral source, and books the consult slot directly into Dolphin Management or OrthoTrac with treatment coordinator assigned.
Pediatric Dentistry
Collects child's age, insurance carrier, and chief complaint, applies age-appropriate appointment type logic, and confirms a parent or guardian is the authorizing party before dropping the appointment into Eaglesoft's pediatric schedule.
Endodontics
Handles urgent pain-related intake using a structured triage script that identifies tooth location, swelling presence, and pain duration. Routes true emergencies to same-day hold slots and collects referring dentist information for case coordination in Dentrix Enterprise.
Periodontics
Captures referral source, perio charting history, and chief complaint for scaling, grafting, or implant placement consultations. Confirms whether the caller has a recent full-mouth series and logs the referral relationship inside the practice's Carestream or Eaglesoft workflow.
Oral Surgery
Manages wisdom-tooth, implant, and bone grafting consult intake. Collects CBCT availability, medical history flags such as bisphosphonate use or anticoagulant therapy, and surgical consent pre-screening before scheduling in SurgiCase or Dentrix.
Cosmetic Dentistry
Qualifies interest in veneers, whitening, smile design, or Invisalign, collects timeline and budget sensitivity signals, and books a smile consultation with the cosmetic lead dentist. Logs caller intent and source inside the CRM layer connected to Weave or Birdeye.
Dental Service Organizations
Routes callers to the correct location based on ZIP code or insurance network, applies each location's individual scheduling rules within a single AI instance, and surfaces location-level analytics to the DSO operations dashboard synced with Dentrix Enterprise or Carestream Corporate.
Nirvani Holds HIPAA Standards Across Every Patient Interaction
Every inbound call handled by Nirvani touches protected health information. The platform is architected to satisfy HIPAA Privacy Rule and Security Rule requirements so dental practices can deploy AI-assisted intake without exposing PHI or creating audit exposure.
Nirvani operates as a Business Associate under a signed BAA and transmits appointment data, insurance details, and chief-complaint notes only to your designated covered entity systems: Dentrix, Eaglesoft, Open Dental, or Carestream. PHI is never stored in a third-party consumer database or used for model training. All data in transit uses TLS 1.3 and data at rest uses AES-256 encryption aligned with the HIPAA Security Rule, 45 CFR 164.312.
The AI collects only the fields required to complete the scheduling or triage action in progress: name, date of birth, insurance carrier, tooth number, and pain description when clinically relevant. It does not prompt callers for Social Security numbers, full financial account details, or medical history items beyond what the encounter type requires under 45 CFR 164.502(b).
Nirvani announces AI-assisted call recording at the start of every interaction to satisfy state wiretapping laws and HIPAA consent best practices. Practice administrators set retention windows inside the Nirvani dashboard, and recordings are purged on schedule with a tamper-evident deletion log available for compliance audits.
Call transcripts and intake summaries are accessible only to staff members whose roles are permissioned inside the Nirvani admin portal. Front-desk coordinators see scheduling data, while clinical leads and compliance officers can view full transcripts. Access logs with timestamps are retained for six years in line with HIPAA Documentation Rule requirements at 45 CFR 164.530(j).
In the event of a security incident involving PHI, Nirvani provides the practice with a timestamped incident report within 24 hours, supporting the practice's obligation to notify affected individuals within 60 days under the HIPAA Breach Notification Rule at 45 CFR 164.400-414. The platform maintains a full audit trail of which PHI fields were accessed, by which system, and at what time.
How a Caller Gets Cleared in Under Two Minutes
Five steps. Every one logged. Every one auditable. Every disqualifying detail stays out of the case file.
Identify Parties
Caller name, opposing party, and entity affiliation captured before any case detail is requested.
Match Against Database
Real-time scan against your existing client and adverse-party records in your case management system.
Hold or Continue
If clean, intake proceeds. If matched, conversation pauses. No substantive details requested past this point.
Notify Counsel
Conflicts coordinator paged. Caller given a callback window. Disqualifying scope logged for attorney review.
Clear or Refer
Attorney clears the matter and intake resumes, or a curated referral is offered to a non-conflicted firm.
Your Multilingual Callers Stop Getting Voicemail
Twelve languages with native-speaker fluency. The assigning attorney gets the original transcript plus a clean English translation in the matter file before the consultation, so nothing gets lost in coordination.
The competitive delta: Smith.ai, Ruby, Posh, and Answering Legal route most non-English calls to a Spanish-only line, then transfer or take a message. Nirvani handles all twelve languages directly, conducts the full intake natively, and posts the matter to your case management with an English translation so your attorney never waits on a translator.
Nirvani Plugs Into the Software Your Practice Already Runs
Nirvani connects with practice management systems, patient communication platforms, CRMs, and billing tools across the dental stack. Appointments, intake data, and follow-up tasks flow automatically without manual re-entry.
Dentrix
Writes new patient records, appointment blocks, and treatment reason codes directly into Dentrix G6 and Dentrix Enterprise via the Dentrix API connector. Sync is bidirectional so existing schedule holes are surfaced to the AI in real time.
Eaglesoft
Pushes confirmed appointments into Eaglesoft's schedule, creates patient ledger entries for new callers, and pulls existing patient records to confirm insurance eligibility and upcoming recall dates before the AI offers available time slots.
Open Dental
Leverages Open Dental's open-source API to write appointment data, procedure codes, and referral source tags. Supports multi-location Open Dental deployments common in regional DSO groups with per-operatory scheduling logic.
Carestream Dental
Integrates with CS SoftDent and CS OrthoTrac to handle specialty appointment intake for orthodontic and general practices on the Carestream stack. Procedure type, provider assignment, and chair time are all written on confirmation.
Weave
After a call, Nirvani pushes a structured intake summary into Weave's patient communication thread so the front desk sees context before the next touchpoint. Automated review requests and recall reminders continue seamlessly through Weave's existing workflows.
Birdeye
Triggers post-appointment review request sequences inside Birdeye based on appointment type and outcome logged during the Nirvani-handled call. Connects call source data to Birdeye's location reputation dashboard for DSO-level visibility.
Dental Intel
Passes call outcome data, appointment type, and new versus returning patient flags into Dental Intel's analytics engine so production forecasts and hygiene reactivation reports reflect AI-booked appointments alongside front-desk-booked ones.
Dolphin Management
Writes orthodontic consult appointments, referral source data, and treatment interest category directly into Dolphin's patient and scheduling modules. Supports Dolphin Imaging linkage so consult prep workflows trigger automatically on booking confirmation.
Live in Seven Business Days
Standard solo and small-firm deployments. Multi-office or multi-jurisdiction engagements are scoped on the diagnostic call.
Discovery & Script Build
Practice areas mapped. Intake questions tuned to your firm's positioning. Conflict database loaded. Disclosure posture chosen.
Integrations & Trust
Case management connected. Calendar synced. LawPay or Headnote wired into the IOLTA flow. Retainer templates uploaded.
Dry-Run Testing
Your team places test calls across every practice area. Compliance team reviews transcripts. Final tuning to your voice.
Go Live, Parallel-Run
Nirvani takes primary intake. Your existing answering service stays warm for 14 days. Daily review with your firm contact.
Common Questions From Dental Teams Evaluating Nirvani
See Nirvani Running on Your Schedule
Book a 30-minute diagnostic call and the Nirvani team will map your current call volume, identify the specific gaps in your inbound workflow, and demonstrate a live integration with your practice management system. You will leave with a concrete estimate of monthly recovered production.